Insurance: Standard Operating Procedures
Description
Detailed framework for SOPs in insurance operations, technology system management, and process compliance.
Learning Objectives
Enable IT professionals to design, implement, automate, and monitor SOPs in insurance organizations for compliance, efficiency, and seamless operations.
Topics (7)
Covers SOP basics, process mapping, template standards, regulatory reference, and documentation management best practices.
Topics include RPA, workflow engines, BPM systems, monitoring, onboarding/offboarding, and regulatory compliance in SOP digitization.
Includes regulatory compliance checklists, audit processes, monitoring tools, and integrating SOP adherence into process analytics.
Covers automation solutions including BPM, workflow orchestration, system integration, and exception management in insurance IT deployments.
Includes Lean/Six Sigma, Kaizen, metrics tracking, customer feedback, and technology-enabled cycle for process optimization.
Topics include change planning, technology impact analysis, stakeholder engagement, SOP revision, and training.
Includes digital dashboards, process analytics, exception alerts, automated controls, and reporting mechanisms for SOP monitoring.