Insurance: Core Business Processes
Description
End-to-end coverage of insurance core processes including policy administration, premium collection, claims, reinsurance, and financial reporting with technology enablement.
Learning Objectives
Equip IT professionals with knowledge and skills to design, implement, and support technology platforms for all core business activities in insurance organizations.
Topics (8)
Includes workflow automation, BPM tools, microservices architectures, process monitoring, exception management, and integration of legacy/new technology stacks.
Topic covers policy creation, modifications, renewals, cancellations, endorsement management, compliance checks, and data integration.
Includes billing cycles, online/offline payments, integration with banks/payment processors, commission tracking, and customer notifications.
Covers FNOL, claims validation, investigation, approval, settlement, customer communication, fraud checks, and end-to-end workflow orchestration using claims management platforms.
Covers reinsurance contract management, ceded and assumed reinsurance workflows, catastrophe risk modeling, accounting, and regulatory reporting integration.
Includes automated underwriting systems, risk data integration, scoring algorithms, and decision support for accurate and consistent underwriting.
Topics include statutory reporting standards (IFRS, GAAP), regulatory filings, KPI dashboards (loss ratio, expense ratio, combined ratio), and technology automation in financial consolidation/reporting.
Topics include business process analysis, lean and Six Sigma improvements, process KPIs, and leveraging analytics for continuous process improvement.