COURSE
Energy & Utilities: Core Business Processes
INR 59
Description
Covers the operating cycle in utilities—generation, grid operations, metering, billing, maintenance, and customer operations, mapped to digital enablement.
Learning Objectives
Develop operational understanding of business process flows, process optimization, and digital automation for value chain segments in utilities.
Topics (6)
1
Customer Operations and Support
Call centers, digital support, automation, self-service, escalation cycles.
2
Generation and Operations Management
Scheduling, dispatch, reliability, and performance management in plant operations.
3
Grid Operations and Balancing
Grid balancing, network control, outage management, and grid stability tools.
4
Metering, Billing, and Revenue Assurance
AMI meters, digital billing, dispute management, fraud detection.
5
Maintenance, Asset Management, and Reliability Centered Maintenance
Predictive/preventive maintenance, asset lifecycle, reliability metrics.
6
ERP, Digital Business Systems, and IT/OT Integration
End-to-end process mapping, integrations, and digital transformation platforms.