Conflict Resolution and Negotiation
Description
Advanced skills in conflict resolution, negotiation techniques, mediation, and collaborative problem-solving through effective communication.
Learning Objectives
Learners will master conflict resolution and negotiation skills including identifying conflict sources, mediation techniques, collaborative problem-solving, negotiation strategies, and win-win solution development. They will demonstrate ability to facilitate difficult conversations and resolve workplace conflicts through effective communication.
Topics (6)
Comprehensive understanding of conflict types, sources, and dynamics in professional environments.
Specialized communication techniques specifically designed for conflict resolution and de-escalation situations.
Skills for serving as a mediator or facilitator in conflict resolution processes and group problem-solving sessions.
Core negotiation skills including preparation, strategy development, and principled negotiation techniques for mutual benefit.
Techniques for leading collaborative problem-solving processes that engage all stakeholders in solution development.
Advanced skills for conducting difficult conversations that require sensitivity, clarity, and relationship preservation.