Retail: Core Business Processes
Description
This subject provides a detailed look at key processes that drive value in any retail enterprise including assortment, procurement, inventory management, pricing, sales, service, and return logistics—all with a focus on where IT solutions play a critical role.
Learning Objectives
Upon completion, learners will be able to describe and map the major core business processes of a retail enterprise, understand how process improvement and IT solutions can optimize outcomes in each, and identify KPIs for operational performance monitoring.
Topics (10)
Focuses on assortment planning, planograms, category performance metrics, and IT support for analytics.
Includes inventory replenishment, cycle counting, safety stock, and role of WMS/ERP.
Reviews pricing strategies, markdown management, loyalty offers, and IT systems to automate price changes.
Explains sales lifecycles, POS, order management, checkout technology, e-commerce carts, and payment gateways.
Details call center, live chat, social media, and automation tools for customer support.
Reviews current models for fulfillment including BOPIS, dropship, 3PL, and how IT solutions optimize these flows.
Explains technology support for return authorizations, transportation, quality, refunds, and data-driven experience improvements.
Reviews how technology automates category management, procurement, warehousing, marketing, and sales.
Details sales, margin, shrinkage, inventory turnover, CSAT, NPS, etc. and role of dashboards for IT.
Describes process steps from requisition to purchase order, negotiations, supplier scoring, and procurement platforms.