Insurance: Industry Challenges and Pain Points
Description
Critical exploration of business and technology challenges prevalent in insurance, and designing IT solutions for mitigation.
Learning Objectives
IT professionals can identify, analyze and advise on solving persistent challenges—claims fraud, customer trust, operational efficiency, legacy modernization, and regulatory change—with technology.
Topics (6)
Technology debt, mainframe/core modernization, API enablement, migration strategies, change management.
Data mapping, master data management, system interoperability, API and microservices architecture for enterprise integration.
Claims fraud techniques, anti-fraud AI, false positives/negatives, best practices, and regulatory AML compliance.
Threat landscape, malware/ransomware, incident detection and response, regulatory reporting, customer impact, data loss mitigation.
Transparency, fairness, algorithmic explainability, self-service, real-time status updates, and customer feedback integration.
Data and analytics for pricing optimization, competitive benchmarking, product differentiation, and innovation management.