Conflict Resolution and Problem Solving
Description
Techniques and strategies for identifying, addressing, and resolving conflicts while maintaining productive team relationships
Learning Objectives
Learners will develop comprehensive conflict resolution skills including conflict identification, mediation techniques, negotiation strategies, and problem-solving approaches that maintain team cohesion while addressing disagreements constructively and finding mutually acceptable solutions.
Topics (6)
Comprehensive exploration of conflict categories including task, process, and relationship conflicts, understanding their origins in personality differences, resource competition, communication breakdowns, and goal misalignment.
Detailed examination of conflict resolution models including Thomas-Kilmann Conflict Mode Instrument, interest-based problem solving, and principled negotiation approaches for systematic conflict resolution.
Training in mediation skills including active listening, reframing, question techniques, and process management to help conflicting parties find common ground and resolve disputes collaboratively.
Comprehensive training in collaborative problem-solving including problem definition, root cause analysis, solution generation, evaluation criteria, and implementation planning using team-based approaches.
Proactive approaches to conflict management including team charter development, communication protocols, feedback systems, and early intervention techniques to maintain team harmony and productivity.
Focus on negotiation skills specifically relevant to team environments including internal resource allocation, role negotiations, timeline discussions, and collaborative decision-making through negotiation principles.