Healthcare: Key Stakeholders and Roles
Description
Comprehensive coverage of internal and external stakeholders in healthcare systems, their roles, responsibilities, power dynamics, and the influence of their actions on healthcare delivery, IT adoption, and transformation initiatives.
Learning Objectives
IT professionals will identify and analyze major healthcare stakeholders, understand stakeholder engagement strategies, and design IT solutions and communication approaches that align with stakeholders' needs, influence, and authority in healthcare projects.
Topics (10)
Best practices, tools, and IT-based methods for resistance management, champion development, and ongoing stakeholder engagement.
Review project documentation, case studies, and lessons learned on mapping and successfully engaging complex healthcare stakeholder groups.
Defines stakeholders, primary (patients, providers, payers, regulators), secondary (suppliers, advocacy), and their influence in healthcare.
Detailed review of executive leadership, department heads, clinicians, IT, support staff roles and organizational impact.
Covers insurers, medical suppliers, regulators, unions, and advocacy groups, including their contractual and legal relationships.
Stakeholder mapping tools/grids, power-interest matrix, and best practices for influence and engagement in digital projects.
Consultation, participation, feedback, partnership, and change management communications for successful stakeholder alignment.
Roles of accreditation, certification, regulatory, and standards bodies in shaping healthcare IT adoption and compliance.
Mechanisms for patient rights, advocacy, satisfaction, feedback, community partnerships, and patient-centered care in IT projects.
Explores interest divergence, conflict resolution, and coalition management using digital and analytical tools.