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Insurance: Quality Standards and Certifications
COURSE

Insurance: Quality Standards and Certifications

INR 59
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📂 Industry Enablement for IT

Description

Study of insurance business quality benchmarks, industry certifications, IT quality standards, and technology platform certification protocols.

Learning Objectives

Enable IT professionals to recognize, implement, and prepare for external and internal audits, standards, certifications (ISO, SOC, PCI, IRDAI guidelines) in insurance.

Topics (6)

1
Insurance Process Quality Benchmarks

Claims quality, process efficiency, service quality measurement, technology-enabled quality monitoring.

2
Global Quality Management Standards

Includes ISO 9001, 27001, 22301, SOC 1/2 standards, PCI DSS for payments, compliance for IT systems and insurance processes.

3
IRDAI and National Quality Guidelines

National standards, local audit frameworks, technology alignment and compliance triggers for insurers.

4
Digital Process Audit & Certification

Automated audit trails, digital compliance dashboards, process compliance automation, certification platforms.

5
Certifications for Insurance Professionals

Insurance certifications (LOMA, CPCU, ACII), IT quality/cybersecurity (CISSP, CISA), technology platform certifications.

6
Continuous Quality Improvement in Insurance IT

PDCA, lean, six sigma, Kaizen, tech-enabled continuous process analytics, and digital root-cause analysis.