Retail: Key Performance Indicators (KPIs)
Description
Study and application of retail KPIs, metrics, dashboards, and analytics for monitoring and optimizing performance with IT.
Learning Objectives
Learners will recognize and track the most critical KPIs, understand their calculation, construct KPI dashboards, and use KPIs to guide IT solutions and business outcomes.
Topics (10)
Sales, margin, shrinkage, basket size, conversion, AOV, NPS, churn, pickup rate.
Strategic and day-to-day indicators tied to IT-enabled dashboards and analysis.
Operational KPIs to optimize channel, campaign, and checkout experience.
IT-enabled monitoring of satisfaction, retention, referral, and advocacy metrics.
Optimizing replenishment, loss prevention and fulfillment through IT dashboards.
Monitor channel/marketing metrics for e-commerce and D2C with IT.
IT/business dashboards for in-store analytics, operations improvement and trend analysis.
Using Power BI/Tableau, alerts, rule-based triggers for IT-managed retail monitoring.
Including RMN, dark store efficiency, digital share of wallet, app retention metrics.
Case studies and real-world improvements driven by KPI measurement and IT adaptation.